Refund Policy
Donation refund conditions and process details.
Last updated: April 22, 2026
Important Notice
Bakara 195 Corporation is a nonprofit organization. Because donations are used directly to reach those in need, refunds are generally not processed. However, you may request a refund under the exceptional circumstances below.
Refundable Situations
Incorrect Amount or Duplicate Payment
If you sent an incorrect amount due to technical error or oversight, or the same donation was charged multiple times, the difference or excess will be refunded.
Unauthorized (Fraud) Transaction
If your card was used without authorization, contact us immediately. We will expedite the refund process in cooperation with your bank.
Unprocessed Donation
If your donation has not yet been directed to a campaign and you request a refund within 7 days, it will be refunded.
Subscription Cancellation
You may cancel recurring donations from your account page. You can request a refund for any post-cancellation charges.
Non-Refundable Situations
Processed Donation
Once your donation has been delivered to the beneficiary/campaign, refunds are not possible.
Change of Mind
Refunds are not accepted solely due to "change of mind" after a successful donation.
Requests After 30 Days
Refund requests more than 30 days after the donation date are generally not accepted (bank chargeback windows excluded).
Refund Process and Timeline
Submit Request
Email [email protected] with donation date, amount, and reason.
Review
Our team evaluates your request within 3 business days and replies.
Stripe Refund
If approved, Stripe initiates the refund to the same card. You'll receive a confirmation email.
Bank Credit
The refund appears on your bank statement within 7-14 business days (depends on your bank).
Bank Chargeback
Before initiating a chargeback directly through your bank, we recommend contacting us first. A refund via Stripe is faster than bank processes. However, there is no barrier to contacting your bank directly in cases of unauthorized/fraudulent transactions.
Request a Refund
Please contact us with the donation date, amount, and reason. If possible, attach the donation confirmation email.